Coastal Christmas LLC (“Coastal Christmas,” “we,” “us”) provides holiday lighting design, installation, maintenance, removal, and storage services across the Florida Panhandle. This policy explains what information we collect through our website and communications, and how we use it.
Information We Collect
- Contact information you provide through the chat widget on our website or by contacting us: name, phone number, email address, and street address.
- Property information used to prepare your quote: your address, roofline measurements derived from satellite and mapping imagery, and photos of your property that you upload or that we generate for design mockups.
- Communications: records of calls, text messages, and emails with us.
- Website usage data collected automatically via cookies and similar technologies, including analytics and advertising pixels (such as the Meta Pixel), which may collect device information, pages visited, and interactions with our site and ads.
How We Use Information
- To prepare and deliver quotes and custom lighting mockups of your property
- To schedule, perform, and support our services (installation, maintenance, takedown, storage)
- To communicate with you by phone, text message, and email about your quote, appointments, and services
- To send seasonal offers and rebooking reminders if you have opted in
- To measure and improve our website and advertising
- To comply with legal obligations
Text Messaging
We collect phone numbers to communicate about quotes, appointments, and services by SMS/MMS, including automated messages. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, or get help by replying HELP. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See our SMS Terms page for full program terms.
Sharing of Information
We do not sell your personal information. We share information only with service providers who help us operate (such as scheduling, payment processing, messaging, and analytics platforms), with professional advisors, or as required by law. Service providers may only use your information to provide services to us.
Cookies & Advertising
Our site uses cookies and pixels (including the Meta Pixel and Google tools) to understand site traffic and measure advertising. You can limit tracking through your browser settings and ad platform preferences.
Data Retention & Security
We retain client and lead information as long as needed to provide services, meet legal and tax obligations, and support returning-client service. We use commercially reasonable safeguards to protect your information.
Your Choices
You may request access to, correction of, or deletion of your personal information by contacting us at contact@coastalchristmas.net. You can opt out of texts by replying STOP and out of marketing emails via the unsubscribe link.
Children
Our services and website are not directed to children under 13, and we do not knowingly collect their information.
Changes
We may update this policy; the effective date above reflects the latest version.
Contact
Coastal Christmas LLC — contact@coastalchristmas.net — (850) 810-0806 — Serving Pensacola to Panama City Beach, Florida.